Engagement Manager II

Akamai Career Site

45d•Remote

About The Position

We support some of the largest organizations in the world. Our team helps make the Internet work by successfully integrating customer web applications onto our Intelligent platform. We support government customers from the US and Canada, such as Civilian, DOD, State, Local and Education. Using cutting edge web acceleration and security technologies with bold innovation, we maximize the value for customers. As an Engagement Manager, you will focus on maximizing customer satisfaction, retention and growth throughout the relationship. Program managing from pre-sales through service delivery, you'll help to evolve your customers' cloud strategies from concept to implementation. As an industry expert, you'll be responsible for delivering business outcomes for customers through innovation, great relationships and business understanding. FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Requirements

Have US citizenship, due to the nature of our client base
Demonstrate a deep understanding of consulting process to identify the best solutions and ensure customer success
Show experience of managing and delivering technical customer projects successfully
Demonstrate understanding of network technologies, web performance, web security, methodologies or architectures
Be a natural communicator with an ability to build trusting relationships and ensuring customer success
Be a team player with an ability to work independently and as part of a remote team
Possess a technical aptitude and a desire to constantly learn new technologies

Responsibilities

Strategizing to establish key relationships, building and maintaining a project pipeline and delivering customer targets effectively
Partnering with pre-sales to educate customers on Akamai services and solutions to make the best recommendations for their needs
Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
Being the central point of contact for the customer and cross-functional teams
Owning program management and being a trusted advisor in ensuring customers get maximum value from our solutions