Scale AI, Inc.-posted 20 days ago
Full-time • Manager
Hybrid • Annapolis, MD
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows in the cyber domain for a national security customer. As an EM on our public sector delivery team, you own the account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments.

  • Manage customer relationships from the executive to the end user
  • Be onsite with national security customers to scope agentic workflow use cases that Scale's engineering team will build and refine
  • Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts
  • An active Top Secret security clearance (required)
  • 5+ years of experience in program management or customer facing role
  • Willingness to be onsite with the customer in the Washington DC area 4 days per week and able to travel at least 25% of the time (as needed)
  • High cross-functional influence and EQ
  • Excellent communication and presentation skills with external stakeholders
  • A history of diligence and organization across multiple work streams
  • Passion for solving complex challenges and building efficient AI systems by leveraging agents
  • A basic understanding of ML operations and an aptitude to develop mastery on generative AI workflows / products
  • Technical degree in computer science, engineering, or related field
  • Experience in the cybersecurity sector, within or in collaboration with a government institutions
  • Experience operating in a fast-paced startup environment or defense tech company
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service