Engagement Manager, Customer Engagement
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About The Position
We are currently seeking a hardworking, committed and intellectually curious Engagement Manager to support Trinity's Customer Engagement (CE) COE. Customer Engagement (CE) Engagement Managers fulfill a leadership role on multiple project teams, designing and implementing strategies to help our clients maintain strong growth. CE Engagement Managers have unique opportunities to manage daily client interactions with full oversight over project teams - client management, project management, employee management, budget, and financial management, and more. Engagement Managers also provide mentorship to other junior employees across multiple teams. With exposure to the variety of strategic business issues covered by the CE team, this position offers qualified candidates the opportunity to take on immediately challenging and rewarding roles. The Customer Engagement COE is a growing team within Trinity that uses data, insights and strategy to engage their customers (HCPs, patients, payers) to achieve intended outcomes in Commercial and Medical. Trinity has an industry leading data platform and tools that can accelerate clients' ability to action data by predicting and orchestrating the 'next best action/engagement' for both the field and digital channel(s). Combining industry leading data, benchmarking, insights, methods and approaches with orchestration positions Trinity to effectively consult and guide our clients to improved impact using omnichannel strategies.
