Engagement Coordinator (Remote)

Catholic Leadership Institute•East Whiteland Township, PA

2d•Remote

About The Position

The Engagement Coordinator is responsible for working cross functionally to support CLI's Mission Advancement and Ministry Development work which ensures the maintenance and growth of donor and client relationships. As both a leader and internal service provider, under the direction of the Director of Engagement, they will facilitate and support external-facing donor and client activities. They will track and report that activity to ensure that CLI's Engagement goals are being met. They will also prepare and deliver proposals and other communications to ensure that donors and clients enjoy meaningful opportunities for engagement with CLI.

Requirements

A practicing Catholic with a deep love for the Catholic Church and an understanding of the structures within the church
Bachelor's degree or three to four years professional experience equivalent
Strong understanding of the Catholic culture, Church structure, parish life, ministries, roles, and evangelization and discipleship
Strong interpersonal and communication skills, with a desire to foster a culture of innovation, teamwork, and collaboration
Commitment to the highest level of donor/client service and attention
Excellent verbal and written communication skills, especially via phone and email
Self-directed and independent worker, comfortable working alone or collaborating with a team
Accomplished multi-tasker who can juggle multiple projects simultaneously and anticipate needs of key customers; must have strong organizational skills and high level of attention to detail
Comfortable with learning new technology
Ability to think creatively and critically about current and prospective processes
Ability to work and operate independently and exercise discretion in decision making about donor and client engagements
Demonstrated project management skills with the ability to pivot in order to meet deadlines in a fast- paced, responsive environment, under time and priority pressures

Nice To Haves

One to two years in a customer service or external client facing role
Experience or exposure to fundraising or development activities

Responsibilities

Mine CLI's databases to surface potential donors or ministry partners to engage and build affinity with CLI
Support the logistical and tracking needs of CLI's client and donor-facing team members to ensure integration between funders and the clients served
Create proposals and agreements for client engagements or donor funding opportunities
Plan, execute, and track engagement touchpoints and external activity to ensure donors and clients feel deeply engaged in CLI's mission
Plan, coordinate, and support events related to securing philanthropic funds, or enrolling participants in CLI services
Generate activity required to meet monthly and annual Engagement goals for both clients and donors
Enter and track project, donor, or client specific activity in cross-functional CRM system (Raiser's Edge and Salesforce) to ensure line-of-sight with leadership for every project, donor, or client
Create and track budgets within a cross-functional ERP system (Certinia) to support the engagement with external partners and alignment of funding sources with projects
Respond to requests for information, support, or engagement from external constituents
Initiate and maintain ongoing communications with external constituents to create personal relationships and further opportunities for engagement