Engagement Associate

Profound • New York, NY

7d • $80,000 - $115,000 • Onsite

About The Position

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Associate, you will partner closely with the Engagement Management teams to help address customer needs, drive adoption, and facilitate meaningful outcomes through targeted support and initiatives. At Profound, you will help guide customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility utilizing the Profound platform.

Requirements

• Self-starter, highly motivated, and driven to tackle big, lofty goals.
• Strategic thinker and problem solver for ambiguous challenges.
• Gritty and ready to roll up your sleeves with hard work.
• Comfortable with high-volume interactions and resilient in demanding work environments.
• Highly coachable and open to feedback, continuously refining your craft.

Nice To Haves

• Bonus: working toward becoming an Engagement Manager in the future.

Responsibilities

• Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives.
• Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes — from enterprise to startup.
• Develop a deep understanding of customer objectives and their broader marketing ecosystem.
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed.
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed