Engagement and Development Manager, Orange City Poker Room and Daytona Card Club

Delaware North • Orange City, FL

302d • $49,500 - $66,800

About The Position

Delaware North Gaming is hiring an Engagement and Development Manager to join our team at based at either Orange City Poker Room in Orange City, Florida or Daytona Card Club in Daytona, Florida. As an Engagement & Development Manager, you will be responsible for implementing new hire orientation and training for compliance and property onboarding at both locations. If you want a role offering teamwork, excitement, and career growth, apply now.

Requirements

• Minimum of 3 years of in-person training, working with large diverse groups
• Familiar with training software and able to consider the relative costs and benefits of training programs
• Able to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, and persuade others to change their minds or behavior
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Must have the ability to disseminate reports, using analytics to recognize gaps in training and areas to emphasize
• Must be able to maintain a valid driver's license

Responsibilities

• Conduct new hire orientations to include compliance, house rules, and service standards while ensuring a positive experience for new hires
• Work with departmental leads to develop a new hire departmental onboarding
• Coordinate new hire follow-ups at regular intervals to ensure smooth onboarding of new hires
• Coach managers and team members as needed to address service standards based on survey results
• Develop, implement, and track rewards and recognition programs to meet company standards and inspire team members and managers
• Drive personal vehicle between the Orange City Poker Room and the Daytona Poker Room

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries