Eng Product Support Snr

Axcelis Technologies • Beverly, MA

94d • $107,741 - $161,612

About The Position

The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This role responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. The engineer reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. Additionally, they may be involved in customer installation and training, providing support to customers/users where the product is highly technical or sophisticated in nature.

Requirements

• Bachelor's degree in a relevant field.
• Minimum of 5 years of experience as an individual contributor in a technical support role.

Responsibilities

• Provide technical support to field engineers and technicians.
• Diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment.
• Assist in resolving issues with computer systems, complex software, or networked/wireless systems.
• Respond to situations where first-line product support has failed.
• Report design, reliability, and maintenance problems to engineering teams.
• Participate in customer installation and training.
• Support customers/users with highly technical products.

Benefits

• Eligibility in the Axcelis Team Incentive bonus plan.
• Comprehensive benefits package for regular employees working 20+ hours a week.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees