Energy Senior

University of Oklahoma • Oklahoma City, OK

1d • Onsite

About The Position

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
The Energy Specialist duties include but are not limited to:
Serves as the Senior Information Service Representative and are the point of customer interface at the Call Center and handles the more complicated calls.
Serves as the initial point of customer contact; identifies the scope of customer needs, answers questions, and provides information regarding services.
Correctly identifies, generates, and mails forms to the customer to apply for services.
Research information using specialized database.
Maintains accurate call tracking information through the database.
Maintains level of knowledge and skill needed to complete complicated or heated contact center transactions.
Participates in initial and on-going training to maintain level of knowledge of contact center and agency policies and procedures.
Processes and follows up on customer requests.
Performs related duties as assigned to successfully fulfill the function of the position.

Requirements

• High School Diploma or GED, AND: 24 months experience in a call center or front-line customer service.
• Proficient using a computer and telephone
• Detail oriented for accuracy of data and information
• Ability to communicate verbally and in writing
• Ability to build rapport with the caller
• General office skills such as multi-line phone, copying, filing, faxing, and mail
• Customer service skills
• Strong initiative to solve problems
• Ability to handle stressful, complicated, and heated calls in a professional and calm manner

Responsibilities

• Serves as the Senior Information Service Representative and are the point of customer interface at the Call Center and handles the more complicated calls.
• Serves as the initial point of customer contact; identifies the scope of customer needs, answers questions, and provides information regarding services.
• Correctly identifies, generates, and mails forms to the customer to apply for services.
• Research information using specialized database.
• Maintains accurate call tracking information through the database.
• Maintains level of knowledge and skill needed to complete complicated or heated contact center transactions.
• Participates in initial and on-going training to maintain level of knowledge of contact center and agency policies and procedures.
• Processes and follows up on customer requests.
• Performs related duties as assigned to successfully fulfill the function of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED