Energy Market Analyst
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About The Position
This role is centered on providing frontline software product's support for consultants and customers using the Adapt2 ISO product, handling both tiers 1 and 2 triage for general issues and questions. The position involves installing, implementing, and configuring the software, while building long-lasting relationships as a trusted advisor to clients. Key responsibilities include system analysis to troubleshoot product functionality, analysing data to solve problems independently, and collaborating with internal teams to deliver optimal solutions. This position requires the ability to articulate technical information to both technical and non-technical audiences, while ensuring ongoing service delivery and project milestones are met.
