Energy Management Customer Service

A&a Search Staffing • Marlborough, MA

413d • $49,920 - $54,080 • Remote

About The Position

The Energy Management Customer Service role at A&A Search Staffing involves providing exceptional customer service and support for energy management services. The position requires effective communication with vendors, store managers, and home office personnel to resolve issues and ensure timely service completion. The role also includes auditing invoices, performing ad hoc reporting, and supporting ongoing maintenance and project-based programs.

Requirements

• Proficient in Microsoft Excel.
• Minimum of 2 years of call center or customer service experience.
• Strong conflict management skills.
• Excellent organizational skills and ability to prioritize work.
• Strong verbal and written communication skills.
• Typing skills.

Nice To Haves

• Knowledge of ServiceChannel platform is a plus.
• Flexible mindset oriented towards conflict resolution.
• Strong listening skills.

Responsibilities

• Respond accurately, promptly, and effectively to all forms of communication, including emails from the field or through the ServiceChannel platform.
• Ensure all services are completed in a timely manner and escalate difficult calls to the Manager when services are not being addressed within certain timelines.
• Communicate with Vendors, Store Managers, and Home Office personnel to resolve problems and answer questions.
• Perform auditing of invoices in accordance with individual department requirements.
• Conduct ad hoc reporting and analysis as needed.
• Support ongoing maintenance programs and project-based programs such as new stores, relocated stores, and remodel projects.
• Promote a positive Company image to support Building Services objectives and mission statement.
• Compose personal replies to emails and maintain assigned reports.
• Multi-task in a fast-paced environment and manage a high volume of inbound content.

Benefits

• Competitive hourly pay ranging from $24.00 to $26.00 per hour.
• Hybrid remote work option with required onsite days in Marlborough, MA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed