Energy Efficiency Consultant, Residential Single Family Program (Hybrid Schedule)

Eversource Energy•Westwood, MA

1d•Hybrid

About The Position

If you’re passionate about sustainability, join a team of professionals connected and motivated by this common commitment to the environment and a clean energy future. In this role within the Energy Efficiency department, you will manage the Residential Turnkey Solutions (RTS) program delivery for single-family homes. The RTS single-family program delivers comprehensive Home Energy Assessments designed to drive the adoption of weatherization and electrification improvements in 1-4 unit households. Successful program management involves working with other Mass Save® Sponsors, implementation vendors, and external stakeholders to implement decarbonization programs through a collaborative, statewide approach. You will be responsible for ensuring that the electric and natural gas programs for this customer segment are deployed in a customer-centric and cost-efficient manner while also ensuring internal and external expectations for service delivery are met. As an Energy Efficiency Consultant, you will be accountable for the performance of lead implementation vendors who are in turn responsible for ensuring consistent service delivery across the network of vendors and subcontractors through the Eversource territories. Core program services include but are not limited to home energy assessments, weatherization, heat pump installation, health and safety repairs, and general energy efficiency and decarbonization education. The delivery network includes Home Performance Contractors (“HPCs”), Independent Installation Contractors (“IICs”) and select Heat Pump Installer Network (“HPIN”) contractors. You will also be responsible for regular engagement and coordination with colleagues including other program implementers, marketing and evaluation teams, working group peers from other Mass Save Sponsors, and external stakeholders such as our customers, state agencies, regulators, and others.

Requirements

Technical Knowledge/Skill: Strong business and operations management skills
Strong analytical skills: ability to identify, analyze and solve
Demonstrates strategic thinking and leadership, mentoring and networking skills
Strong communication skills, both verbal and written; In collaborative or working group settings, in providing guidance and direction, and in strategic planning efforts.
Exemplary project management skills, including the ability to prioritize multiple competing priorities
Goad and objective-driven, including adeptness with removing obstacles and barriers while remaining collaborative with many internal and external stakeholders – able to lead in a team setting
Driven to approach opportunities for improvement creatively and to generate and act on new ideas with the objective of improving the efficacy of programs
Strong knowledge of energy efficiency and decarbonization technologies and understanding their applications
Fundamental understanding of financial principles and the ability to manage data and information in MS Office applications and the Salesforce platform.
Demonstrates initiative and the ability to make decisions based on both logical reasoning and data-driven insight.
Education: Requires a bachelor’s degree in Sustainability, Energy Policy, Engineering, Business or related discipline, or equivalent relevant experience.
Experience: Five (5) plus years of relevant experience in energy efficiency, program/project management, engineering, energy policy, or similar.
Aptitude in development and implementation of programs, demonstrated success in a goal-based performance network
Experience in communication at various levels of organizations, companies and institutions
Experience and/or aptitude in customer service

Nice To Haves

Prior leadership experience strongly preferred.
Experience in Mass Save program or comparable state energy efficiency programs strongly preferred.

Responsibilities

Represent Eversource in all RTS meetings and working groups with internal staff, counterparts from other Mass Save Sponsors, implementation and evaluation vendors.
Provide guidance and decision-making, at all levels ranging from individual projects to the overall program, considering both near- and long-term implications, with technical, financial, and/ or practical justification, being able to articulate and defend that reasoning.
Engage with stakeholders, communities, and special interest groups on program implementation, development and planning efforts.
Lead process improvement initiatives and engage stakeholders to ensure all resultant improvements are delivered on time, on budget and within scope approved by management.
Directly responsible for budgeting, invoicing and tracking of expenses and energy savings. Invoicing process includes quantitative and qualitative review of completed project data, confirming proper accounting and benchmarking against expected production. This is accompanied by tracking program performance indicators e.g. HEAs performed, homes weatherized, heat pumps installed. Program performance indicators are used to assess quarterly projections and annual plan performance.
Responsible for the review and approval of moderately complex projects, which requires an understanding of residential construction and building systems, engineering calculations, energy efficiency concepts, and basic financial principles.
Provides customer resolution support, either engaging directly with customers or engaging with stakeholders, vendors, or contractors on behalf of customers.
Support the 3-Year planning process as subject matter expert and contribute to the drafting process.
Assist with the development of RFPs for contracted services.
Provides direction to business partners, such as contracted vendors, regarding the procurement and installation of energy efficiency and decarbonization improvements in customers’ homes.