Home Energy Consultation – Energy Auditor II

Talent Acquisition•Everett, WA

About The Position

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution. Position Summary The Energy Auditor II is responsible for providing services directly to small business tenants, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems through exemplary customer service; you will also convince prospective clients of the improved efficiency that our services will bring. This role includes completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility’s energy efficiency program.

Requirements

Associates degree or equivalent experience
1 year of experience demonstrating above-average performance as an Energy Auditor I or equivalent experience
One of the following: Residential building construction, Heating and Air Conditioning System install, sales or service, Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP), Building Analyst, Envelope Professional, Residential Building Envelope Whole Hose Air Leakage Controller Installer, Heating, Air Conditioning and Heat Pump, Air sealing and building insulation experience, Customer Interview & Sit Down – articulate findings and recommendations
BPI Fundamentals or above is a requirement
Two years of previous related work experience
Strong interpersonal, interviewing and communication skills.
Must be able to handle a wide work variety and work in a fast-paced environment.
Strong data entry skills in entering information in tracking systems/databases.
Home Energy Specialist
Building Science & HVAC
Assessment and Visual Inspection
Customer Interview & Sit Down – articulate findings and recommendations
BPI Fundamentals or above is a requirement
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
Proficient in Microsoft Office, specifically Word, Excel and Outlook.
Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
Knowledge of mathematical concepts such as fractions, percentages and ratios
Must be willing to work evening and weekend hours as needed
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license
Willingness to travel up to 75%
Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
Ability to lift up to 40 pounds

Nice To Haves

1 – 2 years of experience in marketing, community organizing, or a related field – Preferred
Other experience may be required, based on specific program guidelines

Responsibilities

Promote the energy efficiency program to customers through the completion of scheduled energy assessments
Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
Deliver professional, high quality services to utility customers
Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building)
Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices
Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates
Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers
Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
Continuously drive improvements in quality, customer satisfaction and productivity
Mentor new Energy Specialists and conduct field training sessions via ride-a-longs
Conduct, oversee, and assist in the resolution of escalations and service calls to the client’s satisfaction
Conduct, at the direction of management, any re-trainings, refreshers, and or ride-a-longs necessary for the improvement of the individual ES’s performance
Assist the Field Supervisor in the creation of reports detailing program performance
Discuss technical elements of energy consuming equipment—i.e., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing
Enter data into spreadsheets and databases to determine energy savings and to manage current projects which may also include collaborating with engineers as required
Maintain professional appearance appropriate for a representative of our organization and the utility
Build quick rapport with customers. Quickly initiate conversations with customers on site regarding energy usage at the facility
When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager
Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year
Lead presentations promoting energy efficiency programs for targeted groups
Perform direct installation of faucet aerators and LED lamps and other direct install measures in qualified customer facilities
Conduct inventory counts and submit inventory reports as requested by management.
Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.
All other duties as assigned.