Audit Team - Energy Auditor I (Virtual)

Talent Acquisition•Raleigh, NC

4d•Remote

About The Position

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution. Position Summary We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy-saving goals. Franklin Energy has developed numerous software products that are included as part of our program delivery, in addition to some limited direct software sales and consulting agreements. The Energy Auditor – Virtual will virtually inspect buildings to assess current energy use, then make recommendations to optimize efficiency and minimize cost. This role is primarily responsible for completing virtual walk-through energy efficiency assessments, providing instruction for customers to install energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the utility’s demand-side management programs. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Requirements

Associate degree or equivalent experience
One of the following:
Residential building construction
Heating and Air Conditioning System install, sales or service.
Other energy efficiency designations or certificates including:
Advanced Home Energy Professional (HEP)
Building Analyst
Envelope Professional
Residential Building Envelope Whole Hose Air Leakage Controller Installer
Heating
Air Conditioning and Heat Pump
Air sealing and building insulation experience.
Customer Interview & Sit Down – articulate findings and recommendations.
BPI Fundamentals or above
Two years of previous related work experience
1-2 years of experience in marketing, community organizing, education, customer service or a related field – Virtual experience preferred.
Excellent verbal and written communication skills.
Must be Bilingual (Spanish)
Ability to interact well with customers and coworkers in a virtual environment.
Good research and organizational skills.
Ability to explain complicated matters to a variety of individuals in a virtual environment.
Must be able to handle a wide work variety and work in a fast-paced environment.
Technologically adept.
Strong data entry skills in entering information in tracking systems/databases.
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
Basic understanding of methods used for technical and cost savings analysis and reporting.
Basic understanding of energy modeling software.
Basic understanding of energy conservation principles and techniques.
Valid driver’s license
Willingness to travel less than 10% of the time.

Responsibilities

In advance of appointments, review and analyze data, including online building site information, energy usage and customer-reported information and images, then determine preliminary opportunities for efficiency and savings.
Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text and/or video chat. Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
Complete virtual (video, phone and/or chat) walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement/crawl space, attic, and exterior perimeter of building if safely accessible for the customer) and promote behavioral change.
Provide thorough education to end users regarding energy efficiency. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates and answering related questions.
Instruct on the installation of energy saving devices including lighting, smart thermostats, hot water saving devices, and the like.
Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
Actively identify and recommend ways to improve program operations and delivery.
Continuously drive improvements in quality, customer satisfaction and productivity.
Accurately complete and maintain all required paperwork, records, and documents, etc.
Follow and comply with all safety and work rules, regulations, and practices.
While this role is primarily remote, there may be times when field support may be required.