Energy Assistance Program Specialist

Vistra • Irving, TX

81d

About The Position

The Energy Assistance Program Specialist is responsible for supporting federal, State and internal Energy Assistance programs for Vistra's low-income / at-risk customers within both ERCOT and the MWNE markets and across all brands. This role is responsible for assisting the Sr. Manager, Customer Advocacy Services in delivering on established public outreach plan such as coordinating Beat the Heat and Winter Warmth events in all Vistra markets, identifying and driving initiatives to increase the percentage of federal funds received by Vistra customers and assisting in efforts to increase Energy Aid program donations and enhance / expand current and future programs. Additionally, this role is responsible for coordinating and supporting agency education, intake sessions and all agency and Energy Assistance reporting.

Requirements

• 2+ years job related experience
• Subject matter expert in bill payment assistance programs and low-income market rules preferred
• Strong communication (both written and verbal), interpersonal and presentation / public speaking skills
• Intermediate knowledge of Microsoft Office apps required (Outlook, PowerPoint, Word, Teams, SharePoint, etc.)
• Intermediate to advanced Excel skills (pivot tables, VLOOKUP's, macros, etc.)
• Solid report writing and analysis skills
• Ability to work independently, render good judgment and make sound decisions based on program parameters
• Experience gained through college degree programs and/or certifications is applicable to above skills

Responsibilities

• Partner with Revenue Processing to provide oversight of daily agency payments and reconciliation thereof
• Act as SME for low-income programs and related rules throughout Vistra markets
• Manage Energy Aid monthly reports tracking system for all brands including reports reconciliation and agency follow-up for ~80 partner agencies
• Assist in the analysis and recommendation of MWNE Energy Aid program expansion; monitor program to determine effectiveness
• Process Energy Aid disbursement checks ~$5 million annually, Energy Assistance contributions and other payments ~$500k through the accounts payable process
• Partner cross-functionally to raise additional Energy Aid donations; drive initiatives
• Manage contribution reports and year end contribution tax letters
• Coordinate and support on-site agency education events and customer intake events
• Manage Customer Advocacy Services promotional items including ordering, inventory, location, shipment of items and vendor relationships
• Support Corporate & Retail Compliance in the completion of annual PUC reporting
• Support company programs such as United Way / Energy Aid, PAC, etc.
• Perform analysis to determine if Vistra customers are receiving their fair share of federal dollars and identify opportunities to improve percentage of receipt
• Approximately 50% of travel required.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees