The position involves essential customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Responsibilities also include scheduling and confirming appointments, placing outbound calls for follow-ups, and reaching out to prospective clients. The role requires presenting and explaining fees, processing payments, and recommending, selecting, and obtaining products and services, including prescriptions. Additionally, the position involves answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care, and managing medical records, charts, reports, and correspondence.