The Client Service Representative is responsible for various customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. This role involves scheduling and confirming appointments, placing outbound calls for follow-ups, and reaching out to prospective clients. The representative will present and explain fees, process payments, and recommend, select, and obtain products and services, including prescriptions. Additionally, the role includes answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care, and managing medical records, charts, reports, and correspondence.