EnerBank Customer Outreach Specialist (Part Time)

Regions Financial • Provo, UT

371d • $37,440 - $43,700

About The Position

The Customer Outreach Specialist at EnerBank is a part-time role focused on maintaining strong relationships with customers who have home improvement loans. This position involves making calls to customers, processing confirmations, and ensuring high levels of customer service and accuracy in all job functions. The role is essential in supporting the bank's strategic partnerships with home improvement contractors and ensuring timely communication and resolution of customer inquiries.

Requirements

• High School Diploma or GED
• One (1) year of customer service or related experience
• Ability to multi-task and work in a fast-paced environment
• Ability to remain calm and focused in stressful situations
• Ability to work on a team
• Demonstrated professionalism and self-motivation
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Strong computer skills, including Microsoft Office Suite
• Strong typing skills with emphasis on speed and accuracy

Responsibilities

• Perform calls for applications with home improvement loans that the Bank would like to further review
• Process Positive Confirmation (PC) calls and associated steps in a timely manner
• Review and update each account as needed
• Maintain high level of customer service and accuracy in all job functions
• Meet required production levels for call quality and quantity
• Return email and voicemail communications promptly
• Recommend appropriate action if further review is necessary and raise observations or concerns to Management, Sales, Credit, and/or Customer Relations in a timely fashion

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED