Endpoint Support Specialist

Human Capital Education•Denver, CO

5d•$70,000 - $85,000•Hybrid

About The Position

The Endpoint Support Specialist delivers high-quality end-user IT support and ensures HCE's endpoint environment is secure, reliable, and consistently managed. This role owns day-to-day device provisioning and lifecycle management, supports identity and access needs, and resolves employee technology issues through a structured service desk approach. The Endpoint Support Specialist plays a key role in improving the employee experience while reinforcing security controls and IT standards.

Requirements

Associate's degree in Information Systems, Computer Science, or related field (or equivalent experience).
3+ years of experience in IT support, endpoint support, service desk, or a similar end-user focused role.
Strong troubleshooting skills across Windows and/or macOS, common SaaS applications, and endpoint hardware.
Working knowledge of endpoint security best practices (patching, MFA, device encryption, endpoint protection concepts).
Experience with Microsoft 365 (Teams, Outlook, OneDrive/SharePoint) and identity/access workflows.
Strong customer service orientation with clear written and verbal communication skills.
Ability to document work clearly, manage multiple priorities, and operate effectively in a remote-first environment.
Ability to adapt in a fast-paced environment.

Responsibilities

Provide frontline service desk support, including ticket intake, triage, resolution, and escalation for hardware, software, and access issues.
Provision, configure, deploy, and support employee endpoints (laptops, peripherals, mobile devices), including imaging, encryption, and standard app configuration.
Execute employee onboarding and offboarding procedures, including account setup, device issuance/return, and access changes aligned to policy.
Administer endpoint management practices such as patching, updates, and security fixes to keep devices secure and performant.
Support identity and access management workflows (MFA support, password resets, role-based access changes) and reinforce least-privilege access.
Monitor endpoint compliance and support remediation of common security gaps (out-of-date OS, missing patches, risky configurations).
Troubleshoot connectivity and collaboration tool issues (VPN, Wi-Fi, Teams, email/calendar), escalating more complex issues as needed.
Maintain IT asset inventory and lifecycle records (procurement coordination, assignment tracking, refresh cycles, secure disposal support).
Document standard configurations, troubleshooting procedures, and service desk knowledge articles to improve resolution speed and self-service.
Support IT security and compliance initiatives as needed, including contributing operational tasks and evidence collection.
Perform other duties and responsibilities as assigned.