Endpoint Support Engineer
About The Position
We are seeking an Endpoint Support Engineer (Contractor) to support our Digital Endpoint Support organization. This role is designed to take on repeatable, lower‑level endpoint support work, allowing our engineering teams to be more intentional with how they invest their time. engineers in this model are treated as production engineers, owning services already in production—including triage and assignment—rather than working exclusively from an incoming queue. This approach enables deeper ownership and skill development for team members, while freeing experienced engineers to focus on thought leadership, forward engineering, and roadmap initiatives. The result is improved platform stability today and stronger, more scalable solutions for the future. As a Digital Endpoint Support Engineer, you will provide hands‑on technical support for corporate endpoint devices and related applications, helping maintain a secure, reliable, and productive digital workplace for above‑restaurant employees.
Requirements
- 2+ years of experience in IT support, endpoint operations, or equivalent hands‑on experience
- Strong working knowledge of Windows 11+, macOS, Microsoft 365, and basic networking concepts
- Experience with endpoint management tools such as Intune, SCCM, JAMF, or M365 Admin
- Familiarity with enterprise ITSM platforms, preferably ServiceNow
- Excellent communication skills with a strong customer‑service mindset
- Ability to lift up to 50 pounds and travel domestically and internationally as needed
Nice To Haves
- Experience supporting endpoints in enterprise or large‑scale environments
- Microsoft 365 or Endpoint Administrator certifications
- Exposure to scripting or automation for endpoint management
Responsibilities
- Diagnosing and resolving hardware, software, and connectivity issues across Windows, macOS, iOS/iPadOS, and Android devices
- Supporting Tier 1 and Tier 2 incidents and service requests, with appropriate escalation when needed
- Assisting with device provisioning, deployments, refreshes, and asset lifecycle management
- Maintaining accurate documentation in ITSM tools (ServiceNow) and contributing to knowledge base articles
- Collaborating closely with endpoint engineering, cybersecurity, service desk teams, and managed service partners
- Participating in endpoint‑related projects and deployments, including Windows and Microsoft 365 initiatives
- Utilizing endpoint management and identity platforms such as Intune and Entra
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
