Endpoint Specialist I

Frost Bank • Austin, TX

9d

About The Position

It’s about having us covered from end to end. Do you like helping others understand the tools of today? Are you familiar with desktop operating systems, mobile devices, printers and other peripherals? Do you like creating order out of chaos? If so, being an Endpoint Specialist I with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services. Who you are: As an Endpoint Specialist I , you are our IT architect, ensuring every foundation is stable and built with integrity, caring and excellence. You’ll play an important role in maintaining our Endpoint system to run smoothly and will constantly look for ways to innovate every experience. You’ll use your strong problem-solving skills to ensure that Endpoint assets are performing optimally and keep end-user devices up to date across the bank. If teaching others excites you, you’ll have the opportunity to train new users on hardware and software, giving them the best chance to succeed with our signature all-win approach.

Requirements

• 1+ years of experience in a help desk or endpoint role
• Strong working knowledge of desktop operating systems and peripherals, mobile devices, and printers and print servers
• Strong working knowledge of customer support practices in an enterprise environment
• Excellent written and verbal communication skills
• Proficient in Microsoft computer appliances

Nice To Haves

• Experience installing cabling and network equipment

Responsibilities

• Provide break/fix support for phones, computers, and printers to ensure that endpoint technology assets function at optimal level
• Install new and updated end-user devices across the bank and network hardware at branches to ensure Frost branch technology is up to date and to maintain a continuous replacement cycle
• Train new users to use hardware and software in order to maximize total work efficiency
• Always take action Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees