Endpoint Engineering Management and Reporting Technical Staff (VA ESOM)

Kentro

1d • Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for (4) Endpoint Engineering Management and Reporting Techncial Staff to support our VA ESOM Contract. Join a growing engineering team that is expanding its capabilities to improve endpoint health, security, and visibility, taking on a role that directly influences how the agency understands, secures, and optimizes its enterprise endpoint ecosystem. The Endpoint Engineering Management and Reporting (EEMR) Technical Staff supports the engineering, integration, and reporting activities of the agency’s Enterprise Endpoint Management and Reporting environment. This role executes endpoint management and reporting tasks that contribute to the stability, performance, and visibility of endpoint operations across the enterprise. Working under the guidance of the EEMR Lead, this individual develops and maintains reporting solutions, supports endpoint management activities, and ensures the accuracy and consistency of operational data used for both monitoring and leadership reporting.

Requirements

• Minimum of 5+ years of relevant experience in Endpoint Engineering, Endpoint Management, Reporting, or Enterprise IT Operations.
• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 13+ years of relevant experience.
• Hands-on experience working with endpoint management platforms such as Intune, MECM/SCCM, JAMF, or similar tools.
• Experience developing reports and dashboards using SQL, Power BI, or similar reporting and analytics tools.
• Solid understanding of endpoint lifecycle management, including configuration, patching, compliance, and performance monitoring.
• Ability to work independently on defined tasks while contributing to a broader team effort.
• Strong attention to detail, particularly in data validation and reporting accuracy.
• Ability to identify data discrepancies or reporting gaps and elevate findings to the EEMR Lead.
• Effective communication skills, with the ability to present information clearly to both technical and non-technical stakeholders.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Responsibilities

• Execute day-to-day engineering and operational activities across endpoint management platforms (e.g., Intune, MECM/SCCM, JAMF) and associated reporting tools.
• Develop, maintain, and enhance operational reports, dashboards, and metrics related to endpoint health, compliance, and performance.
• Build and maintain web-based SQL reports and Power BI dashboards to support both operational monitoring and leadership reporting.
• Validate and analyze endpoint data to ensure accuracy, consistency, and alignment across reporting outputs.
• Contribute to the development of enterprise reporting artifacts, including dashboards, scorecards, and recurring operational reports.
• Collaborate with cross-functional teams to gather data, understand reporting requirements, and support data-driven decision-making.
• Identify reporting gaps, data inconsistencies, and process inefficiencies, and recommend improvements.
• Support the documentation of reporting logic, data sources, and processes to ensure transparency and repeatability.
• Contribute to continuous improvement efforts across endpoint management and reporting capabilities.
• Develop and maintain dashboards that provide visibility into endpoint health, performance, and service delivery.
• Support the creation and refinement of enterprise scorecards summarizing endpoint management performance and compliance metrics.
• Produce recurring technical support reports, including summaries of Level 4 support activities and trend analysis.
• Translate operational data into clear, structured outputs that support both technical teams and leadership stakeholders.

Benefits

• competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
• Reimbursement amounts may fluctuate due to IRS limitations.
• flexibility for you to take a course, complete a certification, or other professional growth and networking.
• committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
• dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• host and attend charity galas/events.
• appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior