Endpoint Engineer (L2_L3-PH) Plano, TX

Diverge IT • Plano, TX

1d • Onsite

About The Position

At DivergeIT, we’re dedicated to transforming IT from a burden into a strategic advantage for small to mid-sized businesses nationwide. With over two decades of experience, we've established ourselves as a high-performance Managed Service Provider (MSP) and Managed Security Services Provider (MSSP) – consistently ranked among the top 1% of Microsoft Partners in the U.S. Our reputation is built on speed and reliability: a typical client receives a response in under 1 minute, and issues are resolved within 1 hour. This efficiency yields a 98.7% client satisfaction rate, and we’ve earned recognition as the #24 MSP in the U.S. and #2 in Greater Los Angeles. This role will be responsible for the provisioning, configuration, and lifecycle management of Windows-based endpoints, including both physical workstations and Azure Virtual Desktop (AVD) environments. This position requires extensive experience with Microsoft Intune, SCCM, Patch My PC, 1E, and Autopilot, along with proficiency in creating, deploying, and maintaining Windows images. You will collaborate closely with the client’s IT security team and work alongside our dedicated service desk to ensure optimal endpoint performance and security compliance.

Requirements

• 3+ years of experience in an endpoint management or systems engineering role, preferably in an MSP or enterprise IT environment.
• Expertise in creating and managing Windows images for both physical endpoints and AVD environments.
• Proficiency with: Microsoft Intune (Endpoint Manager), System Center Configuration Manager (SCCM), Windows Autopilot, Patch My PC, 1E Nomad, Tachyon
• Strong understanding of Windows 10/11 OS deployment, device provisioning, group policy, and compliance management.
• Experience working collaboratively with IT security and help desk teams.
• Excellent troubleshooting, documentation, and communication skills.

Nice To Haves

• Microsoft certifications (e.g., MD-102, MS-101, AZ-140).
• Experience with hybrid environments and Azure AD Join/Hybrid Join.
• Familiarity with AVD scaling plans, FSLogix, and host pool image management.
• Scripting knowledge (PowerShell) for automation of endpoint and imaging tasks.
• Exposure to Zero Trust security models and conditional access policies.

Responsibilities

• Design, create, and maintain standardized Windows images for physical workstations and Azure Virtual Desktop (AVD) using tools such as SCCM, Microsoft Deployment Toolkit (MDT), and Intune.
• Manage and automate device provisioning and deployment through Windows Autopilot.
• Administer patching, software deployment, and update compliance using Patch My PC, SCCM, and Intune.
• Utilize 1E tools (e.g., Nomad, Tachyon) to support remote management, compliance, and endpoint performance monitoring.
• Collaborate with the client’s IT security team to implement and maintain endpoint security baselines and compliance standards.
• Provide escalation support to our dedicated service desk and help drive resolution of complex endpoint issues.
• Maintain up-to-date documentation for image creation, deployment processes, and system configurations.
• Monitor and optimize AVD performance, scaling, and configuration consistency.
• Stay informed about changes in Microsoft endpoint management tools and provide recommendations for improvements or modernization efforts.

Benefits

• 401(k) with matching once eligible
• Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
• Pet Insurance
• Paid Time Off (Sick, Vacation)
• 10 Paid Holidays
• Professional Development and Certification Reimbursement (with approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees