Endpoint Engineer

About the position

As an Endpoint Engineer at MERGE, you will manage and secure endpoint devices across the organization, focusing on Windows and macOS systems using tools like Microsoft Intune and Kandji. You’ll oversee the device lifecycle, implement endpoint strategies, ensure security compliance, and troubleshoot complex issues. Your role will involve applying updates, deploying software, configuring security measures, and supporting end-users remotely. Stay ahead by exploring emerging technologies and industry best practices to enhance operations.

Responsibilities

• Manage and maintain endpoint device management solutions for Windows and macOS devices using Microsoft Intune and Kandji.
• Oversee the device inventory lifecycle, partnering with the IT Support team to handle inventory, deployment, replacement, and decommissioning of devices.
• Collaborate with the IT team to develop and implement endpoint management strategies and policies while ensuring compliance with organizational standards.
• Proactively monitor and maintain the health and security of endpoints to ensure adherence to security policies.
• Test, deploy, and manage operating systems and software updates across endpoint devices, applying security patches to address vulnerabilities.
• Configure and manage security settings and policies, such as firewalls, anti-virus software, and encryption solutions, to protect devices against threats.
• Monitor and troubleshoot endpoint device issues, resolving hardware, software, and network connectivity problems.
• Manage and maintain Patch My PC Updater to keep Windows applications updated.
• Troubleshoot complex endpoint issues escalated from the IT support team.
• Provide remote technical support to end-users for device setup, software installation, and troubleshooting common issues.
• Stay updated on the latest endpoint management technologies and best practices by participating in industry conferences, workshops, and training sessions.

Requirements

• 3-5 years of experience in IT support and device management, troubleshooting, and administration, with a proven track record of successful projects.
• Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience.
• Strong understanding of Windows and macOS operating systems.
• Hands-on experience with Microsoft Intune is required.
• Experience with Kandji or similar MDM solutions is a plus.
• Experience with Active Directory and Microsoft EntraID.
• Strong proficiency in Windows Intune, including knowledge of its features, configurations, and troubleshooting techniques.
• Microsoft Certified: Modern Desktop Administrator Associate certification is a plus.
• Strong proficiency in Apple MDM, Apple Business Manager, and Apple DEP.
• Apple Certified IT Professional certificate is not required, but is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Ability to work independently and as part of a team, demonstrating strong problem-solving and analytical skills.

Nice-to-haves

• Microsoft Certified: Modern Desktop Administrator Associate certification.
• Apple Certified IT Professional certificate.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time off & Holidays