Endpoint Engineer III, Day Shift, Information Technology

Adventist HealthCare•Gaithersburg, MD

About The Position

Adventist HealthCare seeks to hire an experienced Endpoint Engineer III for our Information Technology department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Endpoint Engineer III, you will: Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems; Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio; Packages and deploys operating system images and end user device software for automated deployment; Perform system administration and updates as required, including anti-virus updates, operating system, software updates, and administration of Endpoint Management Solutions and Active Directory; Function as technical escalation point for large scale or complex end-user problems; Participate in 24/7 on-call rotation Implementation and Transition: Follow PMBOK principles, change/release management best practices, and effective communication for implementation and transition of endpoint and software implementations Follow PMBOK and ITIL principles to assist in the planning and design of endpoint and software implementations; Assist with requirements data gathering and analysis as needed; Assist with the development of technical reference architectures that illustrate the entire endpoint topology of a system or service including communication requirements and system dependencies; Assess and communicate risks associated with endpoint and software related investments and purchases; Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.

Requirements

Expert understanding of Authentication and Authorization technology, including MS Active Directory
Expert understanding of computer systems characteristics, features, and integration capabilities, and management of OS and application configurations using Group Policy Objects
Expert knowledge of information systems, hardware platforms, enterprise software applications, and outsourced systems management
Good understanding of IT project management principles and PMBOK best practices
Mission-driven individual with strong values that align with the AHC mission
Ability to work in a fast-paced, critical patient care-driven organization
Customer Service oriented individual with strong oral and written communication skills who is exceptionally self-motivated and directed with a desire to learn and adapt to new technologies
Must be able to think critically and present arguments in an articulate manner to both technical and non-technical audiences
5+ years of experience implementing and supporting MS Windows operating systems and software in an enterprise environment
5+ years supporting, packaging, and releasing COTS-based applications
Network+ + or similar certification required
A+ or similar certification required
At least two additional Certifications in a relevant endpoint management technology such as MS Active Directory, Citrix, Microsoft Operating System, Apple or Android device management, MS Intune, scripting, etc

Nice To Haves

3+ years of experience working in the healthcare industry is preferred
3+ years of experience working with clinical applications is preferred
ITILv4 Foundations is preferred

Responsibilities

Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems
Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio
Packages and deploys operating system images and end user device software for automated deployment
Perform system administration and updates as required, including anti-virus updates, operating system, software updates, and administration of Endpoint Management Solutions and Active Directory
Function as technical escalation point for large scale or complex end-user problems
Participate in 24/7 on-call rotation Implementation and Transition: Follow PMBOK principles, change/release management best practices, and effective communication for implementation and transition of endpoint and software implementations
Follow PMBOK and ITIL principles to assist in the planning and design of endpoint and software implementations
Assist with requirements data gathering and analysis as needed
Assist with the development of technical reference architectures that illustrate the entire endpoint topology of a system or service including communication requirements and system dependencies
Assess and communicate risks associated with endpoint and software related investments and purchases
Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization
Schedule and participate in reviewing vendor solutions to address workflow requirements of endpoint devices and software
Provide expertise to identify and translate business workflow into endpoint and software configuration requirements

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support