Endpoint Engineer

Columbia Bank•Irvine, CA

18h•$97,838 - $125,000•Onsite

About The Position

The Endpoint Engineer I is responsible for delivering advanced level endpoint and SCCM and organizational patch management support. Carry out updates, utilizing patches and new builds where necessary to keep security and usability at its very best level. That could include assisting in third-party patching too, so knowledge of other systems besides SCCM is essential. Works with a team of local and regional peers as well as corporate infrastructure resources to ensure systems performance and availability across our voice and data networks. Manages endpoint SCCM environment, software deployment collections, and maintain outdated collections/task sequences to ensure the environment is running as efficient as possible. Ensure all OS and third-party application patches are pushed to all endpoint’s in the environment. Collaborate with the Information Security team to resolve all 30+ day critical, high, medium, and low security vulnerabilities identified in the environment. Create and deploy PowerShell scripts to automate endpoint processes. Diagnoses and resolves issues associated with PCs, laptops, network, local servers, printers, remote access and file shares. Provides Tier 3 support for escalated service desk tickets following established protocols and mentorship to Desktop Support team. Acts as point of contact for level 3 escalations Executes the implementation and support for software and hardware standards for desktop and infrastructure as well as network infrastructure Accurately logs, tracks and routes all problems and requests using ticket tracking software; documents resolutions. Responds to initial and escalation requests for technical assistance in person, via telephone, and electronically. Logs all service desk interactions. Creates and follows standard operating procedures. Develops fundamental operations of commonly used software, hardware and other commonly used equipment. Assists with management of virtual environment (Azure Virtual Desktop) Provides expertise with Microsoft Windows (desktop/server) and Apple iOS to internal clients Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

4+ years Desktop support experience
3+ Years System administration of experience managing security tools and programs
SCCM
PowerShell
VDI/Horizing VMWare
Windows 11 Operating System
Microsoft Windows Server 2019/2022/2025
Microsoft Exchange
Understanding of TCP/IP, OSI model, routing and subnets
Microsoft Office Applications/Office 365
Active Directory

Nice To Haves

Bachelor's Degree in Information Security

Responsibilities

Delivering advanced level endpoint and SCCM and organizational patch management support
Carry out updates, utilizing patches and new builds where necessary to keep security and usability at its very best level
Assisting in third-party patching
Works with a team of local and regional peers as well as corporate infrastructure resources to ensure systems performance and availability across our voice and data networks
Manages endpoint SCCM environment, software deployment collections, and maintain outdated collections/task sequences to ensure the environment is running as efficient as possible
Ensure all OS and third-party application patches are pushed to all endpoint’s in the environment
Collaborate with the Information Security team to resolve all 30+ day critical, high, medium, and low security vulnerabilities identified in the environment
Create and deploy PowerShell scripts to automate endpoint processes
Diagnoses and resolves issues associated with PCs, laptops, network, local servers, printers, remote access and file shares
Provides Tier 3 support for escalated service desk tickets following established protocols and mentorship to Desktop Support team
Acts as point of contact for level 3 escalations
Executes the implementation and support for software and hardware standards for desktop and infrastructure as well as network infrastructure
Accurately logs, tracks and routes all problems and requests using ticket tracking software; documents resolutions
Responds to initial and escalation requests for technical assistance in person, via telephone, and electronically
Logs all service desk interactions
Creates and follows standard operating procedures
Develops fundamental operations of commonly used software, hardware and other commonly used equipment
Assists with management of virtual environment (Azure Virtual Desktop)
Provides expertise with Microsoft Windows (desktop/server) and Apple iOS to internal clients
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities
Keeps up to date on regulation changes
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned

Benefits

competitive total rewards package including base wages and comprehensive benefits
comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation
sick days
volunteer days
holidays
career development, mentorship, and learning opportunities