Endpoint Engineer I

Temple University-posted 4 months ago
$58,850 - $85,000/Yr
Full-time • Entry Level
Boulder, CO
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Temple University Information Technology Services is seeking a proficient, dedicated, and detail-oriented Endpoint Engineer 1 to join our team. The candidate will be responsible for the deployment and management of endpoint devices and related infrastructure across the organization, ensuring a secure, efficient, and highly functional environment. The ideal candidate will have a strong background in using Microsoft System Center Configuration Manager (SCCM) and Intune for advanced device management and troubleshooting complex endpoint issues.

  • Configure and maintain Intune policies and profiles to manage device settings, security controls, and application access within our Microsoft Windows environment (WIN10/11).
  • Monitor and enforce security compliance standards through Intune and Entra, implementing device encryption, conditional access policies, and other security measures to protect university resources.
  • Provide technical support and troubleshooting for Intune-related issues, diagnosing and resolving problems related to device enrollment, application deployment, and policy enforcement.
  • Stay informed of new Intune features and capabilities, leveraging new functionalities to enhance device management and user experience in our environment.
  • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
  • Manage collection membership.
  • Troubleshoot SCCM client issues.
  • Create and monitor deployments of software updates, packages, and compliance items.
  • Generate reports within System Center Configuration Manager (SCCM) console or SQL in support of departmental and university-wide initiatives.
  • Ensure endpoint security by implementing and maintaining security using Microsoft Defender for Endpoint (MDE).
  • Troubleshoot and resolve issues related to endpoint devices, including root cause analysis.
  • Work with other IT Tiers and teams, including security, operations, and school and college support, to ensure a seamless user experience.
  • Maintain documentation, create reports on device compliance and performance, and develop security policies and procedures.
  • Use scripting (e.g., PowerShell) to automate system administration tasks and optimize deployments.
  • Stay up to date on emerging trends in endpoint technologies and implement best practices.
  • Bachelor’s degree in a relevant IT field and at least 3 years of experience in endpoint management.
  • Experience with Microsoft Active Directory, Microsoft Entra ID organization, PowerShell scripting, and remote access tools.
  • Strong knowledge of Microsoft Active Directory and Microsoft Entra ID.
  • Strong knowledge of Microsoft Intune and SCCM.
  • Knowledge of Windows Update for Business (Windows Patching).
  • Advanced Hardware/Software troubleshooting skills.
  • Knowledge of MS Windows server and Windows desktop operating systems.
  • Operating System Evaluation and Testing.
  • Hardware Evaluation and Testing.
  • Strong understanding of system security in all environments.
  • A hybrid work schedule.
  • Full medical, dental, vision coverage.
  • Paid time off.
  • 11 Paid Holidays.
  • Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE.
  • A generous retirement plan.
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