Endpoint Engineer I

Temple University • Boulder, CO

186d • $58,850 - $85,000

About The Position

Temple University Information Technology Services is seeking a proficient, dedicated, and detail-oriented Endpoint Engineer 1 to join our team. The candidate will be responsible for the deployment and management of endpoint devices and related infrastructure across the organization, ensuring a secure, efficient, and highly functional environment. The ideal candidate will have a strong background in using Microsoft System Center Configuration Manager (SCCM) and Intune for advanced device management and troubleshooting complex endpoint issues.

Requirements

• Bachelor’s degree in a relevant IT field and at least 3 years of experience in endpoint management.
• Experience with Microsoft Active Directory, Microsoft Entra ID organization, PowerShell scripting, and remote access tools.
• Strong knowledge of Microsoft Active Directory and Microsoft Entra ID.
• Strong knowledge of Microsoft Intune and SCCM.
• Knowledge of Windows Update for Business (Windows Patching).
• Advanced Hardware/Software troubleshooting skills.
• Knowledge of MS Windows server and Windows desktop operating systems.
• Operating System Evaluation and Testing.
• Hardware Evaluation and Testing.
• Strong understanding of system security in all environments.

Responsibilities

• Configure and maintain Intune policies and profiles to manage device settings, security controls, and application access within our Microsoft Windows environment (WIN10/11).
• Monitor and enforce security compliance standards through Intune and Entra, implementing device encryption, conditional access policies, and other security measures to protect university resources.
• Provide technical support and troubleshooting for Intune-related issues, diagnosing and resolving problems related to device enrollment, application deployment, and policy enforcement.
• Stay informed of new Intune features and capabilities, leveraging new functionalities to enhance device management and user experience in our environment.
• Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
• Manage collection membership.
• Troubleshoot SCCM client issues.
• Create and monitor deployments of software updates, packages, and compliance items.
• Generate reports within System Center Configuration Manager (SCCM) console or SQL in support of departmental and university-wide initiatives.
• Ensure endpoint security by implementing and maintaining security using Microsoft Defender for Endpoint (MDE).
• Troubleshoot and resolve issues related to endpoint devices, including root cause analysis.
• Work with other IT Tiers and teams, including security, operations, and school and college support, to ensure a seamless user experience.
• Maintain documentation, create reports on device compliance and performance, and develop security policies and procedures.
• Use scripting (e.g., PowerShell) to automate system administration tasks and optimize deployments.
• Stay up to date on emerging trends in endpoint technologies and implement best practices.

Benefits

• A hybrid work schedule.
• Full medical, dental, vision coverage.
• Paid time off.
• 11 Paid Holidays.
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE.
• A generous retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree