Endpoint Engineer 3

Hologic•Marlborough, MA

9h•Onsite

About The Position

The Endpoint Engineer 3 is a senior technical role responsible for providing advanced support, maintenance, and engineering for endpoint devices (desktops, laptops, mobile devices, and peripherals) across the organization. This position acts as a subject matter expert for endpoint management, troubleshooting complex issues, and implementing solutions that enhance device security, performance, and user experience. This is an onsite role in Marlborough, MA.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
5+ years of experience supporting and managing endpoint devices in a medium-to-large enterprise environment.
Expert-level proficiency in endpoint management platforms - especially Intune.
Strong knowledge of Windows and MacOS operating systems; experience with mobile device management (MDM) for iOS and Android.
Proficiency in PowerShell.
Deep understanding of endpoint security (antivirus, encryption, patch management).
Excellent problem-solving and communication skills.
Experience with remote troubleshooting tools and techniques.

Nice To Haves

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, etc.)
Experience in cloud-based endpoint management.
Experience with other scripting languages like Bash or Python
Knowledge of ITIL processes.

Responsibilities

Serve as an escalation point for Level 1 and Level 2 endpoint support engineers, resolving complex technical issues related to hardware, operating systems, applications, and peripherals.
Design, implement, and manage endpoint management solutions (e.g., Intune, SCCM, Automox).
Develop and maintain automated deployment and configuration scripts for endpoint devices.
Develop/improve/automate helpdesk processes related to Endpoints
Monitor and ensure compliance with endpoint security policies, including antivirus, encryption, patching, and vulnerability management.
Collaborate with IT security, network, and application teams to integrate endpoint security controls and remediate vulnerabilities.
Collaborate with ServiceNow team to maintain and improve CMDB (Configuration Management Database) data and processes
Manage CMDB data for endpoints to ensure accuracy of information within the Service Now platform.
Participate in large-scale endpoint rollouts, upgrades, and migrations.
Maintain up-to-date documentation for processes, procedures, and configurations.
Research and recommend improvements to endpoint architecture, tools, and processes.
Provide mentorship and training to junior engineers and support staff.
Stay current with industry trends, technologies, and best practices in endpoint management.