Endpoint Analyst | Information Technology

Corgan•Dallas, TX

About The Position

At Corgan we are passionate about great design but the best thing we build is each other. Here, you’ll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You’ll find room to grow, freedom to explore — and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team. Corgan, a leading global architecture and interior design firm, is seeking qualified candidates for the role of Endpoint Analyst. This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international architecture and interior design firm. As a member of the Core Technology Team, the Endpoint Analyst will be instrumental in supporting the firm’s end-users with desktop, systems/network and audio-visual system support. The Endpoint Analyst will foster strong internal and external relationships and enhance the firm’s IT service offerings. This role will assist the Incident Response Team in responding to cyber security events and offers many opportunities to expand knowledge and experience in all areas of Information Technology.

Requirements

4+ years of experience in a similar IT support role within an ITIL environment
Advanced knowledge of Windows Operating Systems
Outstanding Customer Service skills and resourcefulness
Possess strong problem-solving and time/project management skills
Ability to communicate effectively with all levels of business
Work at a computer for extended periods.
Move between standing, sitting, walking, talking, and hearing throughout the day.
Lift up to 40 lbs.
Travel to other offices as needed (5–10%).

Nice To Haves

Experience with SCCM/MCEM, Intune preferred
Experience with Microsoft Services such as Exchange, Entra, Teams, and SharePoint preferred
Experience with Server Administration such as AD, GPO, DNS, DHCP, DFS preferred
Experience with Patch & Vulnerability Management Software preferred

Responsibilities

Stay current with emerging technology and research and recommend future technology solutions
Analyze, troubleshoot, and resolve end-user hardware, software, and networking issues
Install and maintain operating systems, application software with regular patching and upgrading
Serve as a member on the Incident Response Team
Follow security procedures to protect systems from unauthorized use and user abuse
Track and monitor requests to ensure timely resolution of issues through ServiceNow ticketing system
Regular audits and trend analysis of ServiceNow tickets and performance assessments of current IT services and solutions to support recommendations for improvements
Coordinates training and orientation for new and existing employees and helps them become familiar with equipment and networks
Maintain accurate inventory records of IT assets, ensuring proper tracking and management.
Document processes, procedures, repairs, and changes to ensure current and useable knowledge transfer in ServiceNow
Provide technical support for advanced conference room AV technologies, including MTRs and Crestron devices.
Occasional travel to other Corgan offices

Benefits

Corgan creates opportunities for personal and professional growth that bring out the best in ourselves and those around us by sharpening skills, leveraging technology, and encouraging communication.
Our commitment to the highest standards of professional ethics is unwavering.
Our passion, drive for excellence, and abiding curiosity guide us each day in our interaction with our clients, partners, associates, and with each other.
Corgan promotes a healthy work-life balance by removing obstacles and allowing you to focus on what you love doing, both inside and outside the office.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume