Endoscopy Medical Receptionist

Richmond Gastroenterology Associates•Richmond, VA

7d•Onsite

About The Position

We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your expertise in medical administrative support, combined with your knowledge of EMR (Electronic Medical Records) systems and medical billing processes, will help streamline clinic operations and enhance patient care. This position offers an exciting opportunity to contribute to a busy healthcare environment where your organizational skills and positive attitude make a real difference.

Requirements

High School diploma or equivalent required
Must have excellent communication skills, verbal and written, proper use of grammar, spelling, punctuation
Ability to adapt to a changing healthcare environment and lead by example
Exceptional customer service and communication skills, verbal and written with strong phone etiquette; bilingual abilities are a plus.
Knowledge of insurance carrier requirements
Proven experience as a Medical Receptionist or in a similar medical office administrative role.
Strong computer skills with proficiency in Microsoft Office applications and familiarity with EMR systems.
Experience working with health information management systems and understanding of HIPAA compliance requirements.
Ability to prioritize tasks effectively in a fast-paced environment while maintaining accuracy in documentation review and data entry.
Strong organizational skills with attention to detail in filing, record keeping, and office management duties.
Demonstrated ability to provide exceptional patient service while managing multiple responsibilities efficiently.
Ability to work well under pressure with diverse groups of professionals and physicians
Ability to multitask in a fast-paced environment, which may include frequent interruptions
Must demonstrate sensitivity to cultural differences within the team and the community
Work may involve prolonged periods of sitting, standing, reaching, and the ability to push or pull items weighing 30 pounds or less
Required to operate the computer keyboard, mouse, and monitor

Responsibilities

Ensures timely arrival to the office, adhering to scheduled shifts and unlocking office doors for patients
Greets patients in a friendly and professional manner at check-in, requests correct documents and ID cards, and scans necessary documents in the EHR.
Initiates and/or completes the Patient Registration process.
Creates, updates, and verifies patient account information, including demographic and insurance information.
Verifies and/or initiates referral requests, precertification/pre-authorizations, as required
Collects and secures co-payments, coinsurances, balances, etc. at or prior to service, verifying any required insurance referrals or waivers are signed by the patient and scanned into the chart.
Communicates any necessary patient paperwork to the patient and facilitates its completion with the Clinical Care Team.
Communicates the status of patient readiness to the clinical care team.
Completes, reconciles, and submits accurate End-of-Day Reconciliation (TOS), alerts Revenue Cycle Manager to any shortages or issues.
Answers and triages incoming calls as appropriate.
Manages daily procedure schedules
Manages and completes all relevant and applicable tasks and queues in EHR.