End User Support Specialist - Onsite - 2ND SHIFT

Ryder Supply Chain Solutions

86d • $60,000 - $70,000

About The Position

Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business. The position involves troubleshooting and providing support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users. The analyst will be responsible for imaging, configuration, installation of PCs and end user data recovery. They will utilize IT incident/change/asset management system to document, prioritize and track requests, install, maintain and repair PC hardware (including printers) and software, and coordinate hardware warranty repairs with the vendor as required.

Requirements

• H.S. diploma/GED required.
• Three (3) years or more experience in IT Support required.
• Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required.
• Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required.
• Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required.
• Strong intermediate experience and knowledge in troubleshooting printers required.
• Experienced utilizing a Help Desk ticketing queue required.

Responsibilities

• Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.
• Provide hands on IT technical support.
• Adhere to IT procedural guidelines and policies.
• Decommission and dispose of IT equipment and ensure accuracy of Asset Management information.
• Provide support during employee relocations and other projects as required.
• Ability to provide 7x24 on call support if needed.
• Perform other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED