End User Support Specialist II
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About The Position
The End User Support Specialist II provides technical support for all aspects of staff and classroom hardware/software, peripherals, and smartphones and various technology used by staff and students. This includes planning deployments, installation, maintenance, and repair. The specialist works with and trains staff and students in all aspects of desktop computers and classroom technology, including software applications and hardware solutions. As part of the Tier 2 team, the specialist responds to requests for installation, troubleshooting, and repair for all end-user technology on campus, including computer labs. The role involves managing several campus-wide applications and database solutions, overseeing Active Directory objects, and providing technical support at events on and off campus.
