End user Support Analyst, Senior Specialist

Vanguard • Malvern, PA

2d • Hybrid

About The Position

Core Responsibilities 1. Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring. 2. Resolves basic technical troubleshooting issues to ensure end user productivity. 3. Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards. 4. Elevates more complex issues to the appropriate next level support. 5. Learns and complies with Information Technology and Information Security policies and procedures. 6. Participates in special projects and performs other duties as assigned. Qualifications Minimum of two years related work experience, with at least one year of technical support experience. Undergraduate degree or equivalent combination of training and experience. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. About Us Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.

Requirements

• Minimum of two years related work experience, with at least one year of technical support experience.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
• Resolves basic technical troubleshooting issues to ensure end user productivity.
• Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
• Elevates more complex issues to the appropriate next level support.
• Learns and complies with Information Technology and Information Security policies and procedures.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees