End User Specialist IV

Alakaina Family of Companies-posted 3 months ago
HI
501-1,000 employees
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The Alaka’ina Foundation Family of Companies (FOCs) is looking for an End User Specialist IV to support our government customer out of Maui, Hawai'i. This position involves providing comprehensive support for the operational network infrastructure, ensuring continuous network access, and maintaining security and compliance with various technical guidelines.

  • Furnish qualified on-site technicians for configuration, installation, monitoring, troubleshooting, repair, preventative, and corrective maintenance for all site operational network infrastructure.
  • Ensure continuous network access and perform troubleshooting and recurring maintenance to restore network service.
  • Maintain Uninterrupted Power Supply (UPS) capability for critical network components.
  • Install, operate, and maintain vulnerability management hardware and software.
  • Maintain, update, and enforce AFIN network security policies.
  • Monitor and repair all network hardware, software, and system utilities.
  • Perform network scanning to identify vulnerabilities and misconfigurations.
  • Respond to support calls, emails, tickets, and outages from customers.
  • Provide database management of the operational network.
  • Manage the VoIP and VoSIP database at each location.
  • Support all inspections of the Contractor’s area of responsibility.
  • Process and track ‘Network Change Requests’ through the approved AIS.
  • Complete electronic documentation of all Remedy and RT System Trouble Tickets.
  • Remotely troubleshoot and resolve end user support tickets.
  • Associate degree or higher from an accredited college or university.
  • Offerings listed in DoD 8140 Training Repository.
  • CND or GICSP certification.
  • Must be a U.S. Citizen.
  • Must have TS clearance.
  • Competitive salaries.
  • 401K plan with company match.
  • Medical, dental, disability, and life insurance coverage.
  • Tuition reimbursement.
  • Paid time off.
  • 11 paid holidays.
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