End User Services Specialist - IT-Infrastructure

Rady Children's Hospital • San Diego, CA

108d • $26 - $36

About The Position

The End User Services Specialist is a Tier 2 role that is part of the RCHSD Infrastructure department. The position plays an integral part in maintaining and troubleshooting hardware and software throughout the RCHSD Enterprise while supporting a variety of RCHSD customers, including but not limited to RCHSD staff, physicians, clinics, programs, clinical staff, etc. The End User Services Specialist will be expected to manage and troubleshoot all end user devices [workstations/thin clients, virtual machines, printers/copiers, mobile devices, etc.] along with aiding with software installations and support for application problems. Will be expected to interact with multiple parties on a daily basis to address and manage a large volumes of tickets, assist on projects, and help maintain an accurate asset inventory. This position does require the ability to travel to various locations for support, pickup/delivery of equipment, within the RCHSD enterprise, including satellite locations. Expected to participate in on-call rotation for after hours and weekend support for routine and/or emergency maintenance.

Requirements

• H.S. Diploma, GED, or Equivalent.
• 2 Years of Experience.
• CA Driver's License.
• Proof of Auto Insurance.
• Ability to diagnose, troubleshoot and repair various end user devices and peripherals.
• Ability to lift up to 25 lbs.
• Ability to travel 25% throughout San Diego and Riverside counties.
• Experience supporting desktop operating systems such as Windows 10, 11, MAC OS, Linux, and Chrome OS.
• Experience working with Virtual desktop environments and Thin Clients via Dell Wyse console.
• Experience providing remote support and utilizing remote support tools.
• Support common IT Desktop applications such as Microsoft Office, Office 365, Teams, Zoom, Adobe, Kofax, Visio, and MS Project.
• Experience with healthcare related software such as Electronic Medical Records (EMR) Epic and Cerner.
• Familiar with Active Directory, Help Desk ticket systems, computer imaging software (Ghost, MDT, MCEM), printer support, software installs, and administration of network file shares.
• Experience with troubleshooting hardware and software.
• Excellent customer service and communication skills via multiple mediums.
• Ability to work in a fast-paced environment, strong documentation skills, and balance competing work priorities.

Nice To Haves

• Associate's Degree.

Responsibilities

• Manage and troubleshoot all end user devices including workstations, thin clients, virtual machines, printers, copiers, and mobile devices.
• Aid with software installations and support for application problems.
• Interact with multiple parties daily to address and manage a large volume of tickets.
• Assist on projects and help maintain an accurate asset inventory.
• Travel to various locations for support and equipment pickup/delivery.
• Participate in on-call rotation for after hours and weekend support.

Benefits

• Competitive salary range of $26.74 to $36.78.
• Regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector.

What This Job Offers

• Industry: Hospitals
• Education Level: No Education Listed