The End User Services Specialist is a Tier 2 role that is part of the RCHSD Infrastructure department. In this role, you will play an integral part in maintaining and troubleshooting hardware and software throughout the RCHSD Enterprise while supporting a variety of RCHSD customers, including but not limited to; RCHSD staff, physicians, clinics, programs, clinical staff, etc. This will be done by managing and troubleshooting all end user devices [workstations/thin clients, virtual machines, printers/copiers, mobile devices, etc.] along with aiding with software installations and support for application problems. The End User Services Specialist is expected to communicate effectively, possess the ability to handle large volumes of tickets, assist on projects, and help maintain an accurate asset inventory. This candidate must also be comfortable working in a fast-paced environment, possess documentation skills, the ability to manage their time and workload, have excellent problem-solving skills, all while still being able to maintain a positive and professional voice and demeanor when working with peers and staff. Ability to travel to various locations for support, pickup/delivery of equipment, and provide onsite support during on call rotations. *Please note, this is not a remote position.
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Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
No Education Listed