End-User Services Analyst - WA (Contract) USA

Emerge • Lynnwood, WA

285d • $30 - $35

About The Position

We are hiring an Analyst, End User! Location is Lynnwood, WA. We are seeking a highly skilled Analyst, End User to join our team. This role requires strong analytical abilities, technical expertise, and exceptional attention to detail. The ideal candidate will provide end-user support, troubleshoot system issues, and offer alternative solutions to ensure seamless operations. Flexibility, adaptability, and initiative are key to success in this role.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 2-5 years of relevant technical and business experience.
• Competent in most phases of system support, with a strong ability to troubleshoot and resolve issues.
• Experience with Windows 10 and Microsoft Office Suite installation and maintenance.
• Familiarity with Citrix Environment, McAfee, and Teams.
• Experience with Bomgar remote support tools is a plus.
• Excellent customer service and interpersonal skills.
• Strong ability to prioritize and manage multiple tasks effectively.
• Exceptional attention to detail and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Must be personable, professional, and a positive representative of the company.
• Ability to interact effectively with all levels of management, employees, and customers via email, phone, video conferences, and in person.

Responsibilities

• Provide technical support for end-user systems, ensuring timely resolution of issues.
• Maintain awareness of escalation points to facilitate efficient problem resolution.
• Install, maintain, and troubleshoot Windows 10, Microsoft Office Suite, and other desktop applications.
• Support Citrix Environment, McAfee, and Teams applications.
• Utilize Bomgar for remote support (preferred).
• Act as a mentor for junior analysts, providing guidance and technical expertise.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree