State of Massachusetts-posted about 1 year ago
Full-time • Mid Level
Remote • Chelsea, MA
Executive, Legislative, and Other General Government Support
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The End User Service Desk Supervisor at the Executive Office of Technology Services and Security (EOTSS) is responsible for managing the 24/7/365 staff and activities within the EUS Service Desk call center. This role focuses on ensuring excellent customer service and technical support for reported incidents and requests, while also monitoring performance metrics and collaborating with the Service Desk Manager to enhance customer experience.
