End User Research Lead- Senior BA
About The Position
Provide technical leadership for end-user research initiatives with domain expertise in user experience optimization. Establish research goals and plans that meet service delivery objectives. Direct and control research activities with overall responsibility for methodology and staffing. Interface with senior management regarding user requirements and service design recommendations. Provide service delivery in accordance with ITIL v4, or current version, and in alignment with the ServiceNow Common Service Data Model (CSDM). The contractor’s service delivery shall be aligned and integrated with client’s current environment (i.e., ServiceNow) and future environment. Develop and deliver service management documents as established in support of this TO and as requested by the Government. The contractor shall provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response. The contractor shall utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.
Requirements
- US Citizenship is required
- Bachelor's degree or additional four years of exp required in lieu of degree.
- At least 5 years experience supporting large IT programs for DoD.
- At least two years experience leading issues analysis, including responsibility for producing and presenting deliverables for senior audiences.
- Experience with end user research.
- Ability to communicate complex technical problems to a non-technical audience
- Excellent verbal and written communication skills
- An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
Nice To Haves
- Experience supporting Army Corps of Engineers G-6 programs.
Responsibilities
- Provide technical leadership for end-user research initiatives with domain expertise in user experience optimization.
- Establish research goals and plans that meet service delivery objectives.
- Direct and control research activities with overall responsibility for methodology and staffing.
- Interface with senior management regarding user requirements and service design recommendations.
- Provide service delivery in accordance with ITIL v4, or current version, and in alignment with the ServiceNow Common Service Data Model (CSDM).
- Develop and deliver service management documents as established in support of this TO and as requested by the Government.
- Provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response.
- Utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
