End User Operation Intern, Summer 2025 (Internship) - 10 weeks

BMO Harris-posted 11 months ago
$48,400 - $90,200/Yr
Full-time • Intern
New York, NY
Credit Intermediation and Related Activities
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This is a full-time (40 hours per week) internship role based out of New York, NY (on-site, 5 days per week). As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the description listed below. Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee Resource Groups to further develop your network within BMO.

  • Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.
  • Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.
  • Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management.
  • Deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.
  • Provides immediate response to production program or system problems.
  • Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.
  • Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Provides initial triage, investigation and resolution of incidents.
  • Deploys automated code to production.
  • Provides end to end technology support including computer, applications, network and storage, and root-cause analysis.
  • Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance.
  • Proactively monitors system performance and identifies operational improvements.
  • Supports deployment activities, managing implementation issues to resolution.
  • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
  • Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation.
  • Provides inbound call assistance to end-users for application, technical, and IMACD needs.
  • Collaborates and engages with the appropriate areas across the bank.
  • Develops or helps to develop the knowledge assets required for the operation.
  • Promotes adherence to standards and industry best practices.
  • Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
  • Identifies opportunities to strengthen the operational capability.
  • Stays abreast of industry technical and business trends through participation in professional associations.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
  • Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
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