End User Delivery and Implementation Lead

Point72 • Stamford, CT

100d • $175,000 - $300,000

About The Position

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Requirements

• Bachelor’s degree in information technology, business administration, or a related field.
• 7+ years of experience in IT project delivery and implementation, with a focus on end user solutions.
• Experience working in the financial services industry and an understanding of financial industry-specific applications and systems.
• Strong organizational and project management skills, with a proven track record of managing complex, cross-functional projects.
• Deep understanding of end user change management practices and experience applying them in real-world scenarios.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in project management tools (e.g., Microsoft Project, Jira, Trello) and collaboration platforms (e.g., SharePoint, Teams).
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Familiarity with IT service management frameworks, such as ITIL.
• Commitment to the highest ethical standards.

Responsibilities

• Manage the planning, execution, and delivery of end user technology solutions across the firm.
• Lead the end-to-end delivery of end user technology projects, ensuring they are completed on time, within scope, and within budget.
• Develop and manage detailed project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.
• Coordinate with internal technology teams, business units, and external vendors to ensure successful implementation of end user solutions.
• Oversee the deployment of hardware, software, and other end user technologies, ensuring minimal disruption to business operations.
• Ensure all solutions meet business requirements, technical standards, and Compliance guidelines.
• Apply change management methodologies and mindset (such as Prosci) to ensure successful adoption of new technologies and processes by end users.
• Develop and execute measurable change management plans, including stakeholder engagement, communication strategies, training programs, user adoption rates and satisfaction scores.
• Identify potential resistance to change and develop strategies to address concerns and drive user adoption.
• Act as the primary point of contact for stakeholders during project delivery, providing regular updates and addressing concerns.
• Communicate project progress, risks, and outcomes to senior leadership and other stakeholders.
• Collaborate with business units to understand their needs, ensure end user solutions align with their objectives, and serve as the primary point of contact throughout project delivery.
• Stay current with industry trends and emerging technologies to recommend innovative solutions that enhance end user experience.

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees