End User Computing Supervisor
UMass Memorial Health•Southbridge, MA
471d
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About The Position
The End User Computing Supervisor at UMass Memorial Health Care is responsible for overseeing the Help Desk operations, ensuring customer satisfaction, and managing a team of technical support staff. This role involves addressing escalated issues, educating employees on service management, and facilitating knowledge transfer between teams. The supervisor will also manage equipment inventory, small projects, and personnel matters, including performance evaluations and training.
