End User Computing Specialist (Hybrid - Blue Ash, OH)

Eye Care Partners Career Opportunities • Blue Ash, OH

4h • Hybrid

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Job Summary
We are seeking an experienced and customer-focused Hybrid End User Computing specialist to provide technical support at high profile ophthalmology offices and surgery centers located in the Blue Ash, OH market. This role is responsible for delivering hands on support to employees, maintaining device functionality, and contributing to IT service excellence onsite.

Requirements

• Minimum of 3 years’ experience in an IT support or end user computing role.
• Strong knowledge of Microsoft Windows OS, Microsoft 365, and other enterprise level applications
• Familiarity with endpoint management tools, Active Directory, and remote monitoring and management tools.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work independently in a fast paced, changing environment.
• Customer first attitude with a passion for solving technical problems.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and other peripherals.
• Deliver prompt, professional technical support to high-profile ophthalmology clinics and surgical centers, ensuring minimal downtime and exceptional client service.
• Install, configure, and upgrade devices and software.
• Assist with hardware refreshes, upgrades and lifecycle management.
• Manage assigned tickets and resolve incidents according to SLAs.
• Collaborate with other IT teams to resolve problems.
• Provide user training or guidance on applications and systems when required
• Assist with site-based rollouts, upgrades and migrations
• Coordinate with vendors and third parties for support or installations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed