End User Computing Specialist I

Denver Health

78d • $25 - $38

About The Position

The End User Computing Specialist I provides front-line technical support to clinical and non-clinical staff across our healthcare facilities. This role ensures the proper operation and security of end-user devices, supporting systems that directly impact patient care, administrative workflows, and operational efficiency. Working under direct supervision, the EUC Specialist I is an entry-level role designed for individuals beginning a career in IT support within a healthcare setting.

Requirements

• High School Diploma or GED required
• 1+ year of experience in an IT support or help desk role, ideally in a healthcare setting required
• Microsoft, CompTIA A+, Network+, or similar certifications preferred
• Working knowledge of Windows OS, Apple IOS, Microsoft Office 365, and basic networking
• Basic hardware support – PCs, laptops, Apple mobile devices, mice, keyboards, monitors, scanners, and printers

Nice To Haves

• Inspire and lead others by example
• World Class Customer Service Skills
• Professional and effective communications skills (verbal, written, and listening)
• Ability to work independently and in a team environment
• Ability to work effectively in fast-paced, patient-centered environments
• Adapt to frequent changes with a positive attitude
• Attention to details
• Handle difficult situations and users with successful outcomes
• Communicate technical issues to non-technical customers
• Excellent analytical and problem-solving skills
• Multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
• Commitment to confidentiality and understanding of HIPAA and healthcare IT security requirements

Responsibilities

• Provide technical support for desktops, laptops, thin clients, tablets, printers, scanners, and mobile devices used in clinical and administrative environments
• Set up and deploy end-user devices using standardized imaging and deployment tools (e.g., SCCM, Intune, Autopilot)
• Ensure endpoint compliance with security updates, antivirus, and encryption policies
• Install, configure, and maintain hardware and software including Windows 11, Microsoft Office 365, and healthcare-specific applications
• Document incidents, service requests, and resolutions in the IT ticketing system
• Participate in IT inventory management and asset tracking
• Troubleshoot issues remotely using various remote access applications
• Effectively interact with customers while maintaining professionalism

Benefits

• Outstanding benefits including up to 27 paid days off per year
• Immediate retirement plan employer contribution up to 9.5%
• Generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED