End User Computing - Platform Engineer

Zurich Insurance • Schaumburg, IL

69d • $108,130 - $177,100 • Remote

About The Position

Zurich North America is currently hiring an End User Computing - Platform Engineer and this person will work in a hybrid schedule out of our Schaumburg North America HQ. This person will report to the End User Computing Platform Manager.

Requirements

• Bachelor's degree and 6 or more years of experience in the Database Analysis or Programming area OR
• High School Diploma or Equivalent and 8 or more years of experience in the Database Analysis or Programming area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Database Analysis or Programming area AND
• Experience working at multiple phases of database management.

Nice To Haves

• Strong technical skills in Azure, Intune, Endpoint Manager, and Active Directory.
• Experience with AWS cloud services (EC2, Workspaces, S3, IAM, etc.).
• Familiarity with Citrix, VDI, and Azure Virtual Desktop (AVD) environments (not a hard requirement).
• Expert scripting skills (PowerShell, Batch, VB).
• Experience with Flexera Admin Studio or equivalent packaging tools.
• Knowledge of Windows 10/11, Windows 365, Office 365.
• Excellent problem-solving, analytical, and communication skills.
• Experience with ServiceNow, hardware troubleshooting, and OS/application patching.

Responsibilities

• End-to-end software packaging (intake, build, customization, testing, delivery) using MSI/EXE/MSIX and PSAppDeploy Toolkit.
• Manage upgrades, installs, uninstalls, and configuration changes.
• Troubleshoot and remediate packaging and deployment issues.
• Ensure compliance with local/global guidelines and security policies.
• Design, build, and implement endpoint configurations and user applications for both virtual (AVD/VDI) and physical desktops.
• Manage and configure Intune, Azure AD, Endpoint Manager, and Active Directory policies.
• Support and optimize cloud-based desktop environments (Azure, Intune, AWS).
• Provide Level 3 technical support and serve as an escalation point for complex issues.
• Work closely with engineers and technicians, providing guidance, documentation, and support to Level 2 teams.
• Collaborate with the EUC Platform team to implement policies, procedures, and systems.
• Participate in ServiceNow ticketing and escalation processes.
• Research, recommend, evaluate, and implement new technologies to support future IT initiatives.
• Develop and drive initiatives with minimal oversight.
• Document processes and provide training as needed.

Benefits

• Comprehensive employee benefits package for employees and eligible dependents.
• Competitive compensation.
• Short-term incentive bonuses and merit increases.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree