End User Computing - Platform Engineer

Zurich InsuranceSchaumburg, IL
69d$108,130 - $177,100Remote

About The Position

Zurich North America is currently hiring an End User Computing - Platform Engineer and this person will work in a hybrid schedule out of our Schaumburg North America HQ. This person will report to the End User Computing Platform Manager.

Requirements

  • Bachelor's degree and 6 or more years of experience in the Database Analysis or Programming area OR
  • High School Diploma or Equivalent and 8 or more years of experience in the Database Analysis or Programming area OR
  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Database Analysis or Programming area AND
  • Experience working at multiple phases of database management.

Nice To Haves

  • Strong technical skills in Azure, Intune, Endpoint Manager, and Active Directory.
  • Experience with AWS cloud services (EC2, Workspaces, S3, IAM, etc.).
  • Familiarity with Citrix, VDI, and Azure Virtual Desktop (AVD) environments (not a hard requirement).
  • Expert scripting skills (PowerShell, Batch, VB).
  • Experience with Flexera Admin Studio or equivalent packaging tools.
  • Knowledge of Windows 10/11, Windows 365, Office 365.
  • Excellent problem-solving, analytical, and communication skills.
  • Experience with ServiceNow, hardware troubleshooting, and OS/application patching.

Responsibilities

  • End-to-end software packaging (intake, build, customization, testing, delivery) using MSI/EXE/MSIX and PSAppDeploy Toolkit.
  • Manage upgrades, installs, uninstalls, and configuration changes.
  • Troubleshoot and remediate packaging and deployment issues.
  • Ensure compliance with local/global guidelines and security policies.
  • Design, build, and implement endpoint configurations and user applications for both virtual (AVD/VDI) and physical desktops.
  • Manage and configure Intune, Azure AD, Endpoint Manager, and Active Directory policies.
  • Support and optimize cloud-based desktop environments (Azure, Intune, AWS).
  • Provide Level 3 technical support and serve as an escalation point for complex issues.
  • Work closely with engineers and technicians, providing guidance, documentation, and support to Level 2 teams.
  • Collaborate with the EUC Platform team to implement policies, procedures, and systems.
  • Participate in ServiceNow ticketing and escalation processes.
  • Research, recommend, evaluate, and implement new technologies to support future IT initiatives.
  • Develop and drive initiatives with minimal oversight.
  • Document processes and provide training as needed.

Benefits

  • Comprehensive employee benefits package for employees and eligible dependents.
  • Competitive compensation.
  • Short-term incentive bonuses and merit increases.

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What This Job Offers

Job Type

Full-time

Industry

Insurance Carriers and Related Activities

Education Level

Bachelor's degree

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