Infra Architect

Cognizant•Atlanta, GA

11h•Onsite

About The Position

We are seeking an experienced End User Computing / Endpoint Support Engineer with strong troubleshooting skills across Windows operating systems, hardware, and network environments. In this role, you will: Provide day-to-day support for desktops, laptops, and associated peripherals. Configure Devices, Configure BIOS and hardware settings. Troubleshooting and resolving End to End operating system management include settings , VPN Services, Software compatibility issues, Testing and system drivers. Configure all applications on End User Devices included within the core image and any layered applications approved Configure all collaboration tools and network connectivity settings Handle Data backup, imaging, reimaging /restoration of data on all end user computing devices. Deployment Configuration Use tools like MECM, Intune for imaging, installations, and updates. Manage and Update Windows OS Feature update. Troubleshoot OS, application, and patching issues. Application Packaging Create MSI MST packages using Install shield or equivalent tools Manage Software deployment from MECM /Intune. Perform Software distribution for all conventional devices, which includes Windows and Mac computers and virtual Devices Manage and maintain the System Centre Configuration Manager (SCCM) environment including its Microsoft SUS infrastructure for software distribution, including infrastructure required for End-Users to self-Install applications via SCCM/MECM. Troubleshoot Package installation from MECM/Intune. Good understanding of files/registries and ability to troubleshoot Windows OS related issues. Package all applications in accordance with the software distribution process as set forth by CarMax policies Perform base testing to verify package functionality before delivering UAT Provide support for application developers whose applications may conflict with group policy object GPO settings and configurations in the IT environment Provide support for packaged applications including working with application owners around issues discovered with packaged applications in UAT and Production Provide End-User and application area support for installation Problems Knowledge of Power shell/Ansible scripting App Deploy toolkit to create install un-install Deployment scripts. Asset Lifecycle Management Manage IT assets, laptop lifecycle, and maintain accurate records in ITSM tools. Resolve hardware and software problems, including network connectivity. Support peripheral devices such as printers, docking stations, monitors, and MS Teams-enabled rooms. Documentation Compliance, Maintain knowledge base and standard operating procedures. Follow ITIL best practices for incident, problem, and change management. Guide users on re imaging and troubleshooting processes. Provide training and support for hardware/software usage.

Requirements

experienced End User Computing / Endpoint Support Engineer
strong troubleshooting skills across Windows operating systems, hardware, and network environments.
Good understanding of files/registries and ability to troubleshoot Windows OS related issues.
Knowledge of Power shell/Ansible scripting

Responsibilities

Provide day-to-day support for desktops, laptops, and associated peripherals.
Configure Devices, Configure BIOS and hardware settings.
Troubleshooting and resolving End to End operating system management include settings , VPN Services, Software compatibility issues, Testing and system drivers.
Configure all applications on End User Devices included within the core image and any layered applications approved Configure all collaboration tools and network connectivity settings
Handle Data backup, imaging, reimaging /restoration of data on all end user computing devices.
Deployment Configuration Use tools like MECM, Intune for imaging, installations, and updates.
Manage and Update Windows OS Feature update.
Troubleshoot OS, application, and patching issues.
Application Packaging Create MSI MST packages using Install shield or equivalent tools Manage Software deployment from MECM /Intune.
Perform Software distribution for all conventional devices, which includes Windows and Mac computers and virtual Devices
Manage and maintain the System Centre Configuration Manager (SCCM) environment including its Microsoft SUS infrastructure for software distribution, including infrastructure required for End-Users to self-Install applications via SCCM/MECM.
Troubleshoot Package installation from MECM/Intune.
Good understanding of files/registries and ability to troubleshoot Windows OS related issues.
Package all applications in accordance with the software distribution process as set forth by CarMax policies Perform base testing to verify package functionality before delivering UAT
Provide support for application developers whose applications may conflict with group policy object GPO settings and configurations in the IT environment
Provide support for packaged applications including working with application owners around issues discovered with packaged applications in UAT and Production Provide End-User and application area support for installation Problems
Knowledge of Power shell/Ansible scripting
App Deploy toolkit to create install un-install Deployment scripts.
Asset Lifecycle Management
Manage IT assets, laptop lifecycle, and maintain accurate records in ITSM tools.
Resolve hardware and software problems, including network connectivity.
Support peripheral devices such as printers, docking stations, monitors, and MS Teams-enabled rooms.
Documentation Compliance, Maintain knowledge base and standard operating procedures.
Follow ITIL best practices for incident, problem, and change management.
Guide users on re imaging and troubleshooting processes.
Provide training and support for hardware/software usage.