End User Analyst Sr

Southern Company • Birmingham, AL

78d

About The Position

This role is for a Southern Company Technology Organization (TO) End User Analyst, II or Sr. It involves working with Southern Company Services and related companies to provide tech support, planning and consulting. The analyst will perform break/fix, deliver automated solutions, educate business partners on standard products, and coordinate projects. This position will support the Distribution Control Center (DCC) in Birmingham, Al, and is part of our Insider Threat Program.

Requirements

• A two-year degree in a technology-related field or equivalent military or work experience is required.
• A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred.
• Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
• Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Experience with PC hardware repair.
• Ability to lift and move computer equipment up to 40 pounds.

Nice To Haves

• Working knowledge of electric utility industry is a plus.

Responsibilities

• Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support.
• Provide onsite technology support for the existing DCC.
• Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
• Manage implementation of OS and system patches/updates to minimize impact on operations.
• Escort vendors on-site and ensure NERC/CIP compliance.
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
• Work with the business and other TO departments for incident and problem resolution.
• Identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide project management, planning, coordination, and technical support during project implementations.
• Build relationships with key business partners and act as a liaison between the business and TO.
• Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
• Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes.
• Provide technical support and consulting for employees at all levels, including executives.
• Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees