End Point Technician

Adtalem Global Education • Chicago, IL

101d • $18 - $32

About The Position

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

Requirements

• BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
• Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (Windows 10/11) in a Windows 2019 Active Directory environment.
• Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
• Knowledge of hardware troubleshooting (Laptops, Network printers, Video Conferencing equipment).
• Knowledge of the major client software packages (Microsoft365 Apps, IBM Client Access, FTP, Adobe, ServiceNow, etc.).
• Experience using Microsoft Intune and Autopilot for imaging PCs.
• Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue).
• Experience troubleshooting Macintosh OSX.
• Experience supporting mobile devices (Android, Apple iOS).
• Knowledge of Microsoft365 mailbox management.
• Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
• Strong analytical skills with demonstrated problem solving ability.
• Self-starter with the ability to independently resolve problems.
• Ability to perform effectively in a fast-paced environment with short timelines.
• Ability to maintain high quality of work while supporting multiple critical projects.

Responsibilities

• Develop strong business relationships and provide excellent customer services.
• Resolve customer issues with effective problem-solving skills.
• Provides support and communicates appropriately across multiple levels within the organization, including executive leadership.
• Anticipate User needs by driving innovation through design and implementation of a consistent roadmap for End User Computing that encompass People, Process, and Technology.
• Demonstrate high standards for End User Support Services.
• Timely installation and repair of computer system hardware, operating systems, software and peripherals.
• Provide onsite and offsite end user support.
• Setup and configure A/V equipment for meetings.
• Manages assigned service requests.
• Maintain inventory accuracy of computer hardware.
• Tests new software and hardware for compatibility.
• Escalates high impact or VIP technology issues.
• Maintains and builds positive customer relationships.
• Provide training on PC use, connecting to corporate network, and peripheral usage.
• Participates as a technical resource needed in both large and small projects.
• Develops, documents, and implements technology policy and procedures.
• Works closely across IT teams to ensure effective communication and project escalation.
• Completes other duties as assigned.

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees