End Point Technician

Adtalem Global Education•Chicago, IL

3d•$19 - $33•Hybrid

About The Position

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

Requirements

Bachelor's Degree BS/BA degree in Computer Science, Networking, or related field.
3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment. Required and
Experience using SCCM (MDT/OSD) for imaging PCs. Required and
Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager). Required and
Experience troubleshooting Macintosh OSX. Required and
Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS). Required
Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
Knowledge of hardware component repair (desktop, notebook, printer).
Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
Knowledge of Microsoft Exchange mailbox management.
Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
Strong analytical skills with demonstrated problem solving ability.
Self-starter with the ability to independently resolve problems.
Ability to perform effectively in a fast paced environment with short timelines.
Ability to maintain high quality of work while supporting multiple critical projects.

Responsibilities

Timely installation and repair of computer system hardware, operating systems, software and peripherals.
Timely installation and configuration of VOIP telephones.
Provide onsite and offsite end user support.
Setup and configure A/V equipment for meetings.
Manages assigned service requests.
Maintain inventory accuracy of computer hardware.
Tests new software and hardware for compatibility.
Escalates high impact or VIP technology issues.
Maintains and builds positive customer relationships.
Provide training on PC use, connecting to corporate network, and peripheral usage.
Participates as a technical resource needed in both large and small projects.
Develops, documents, and implements technology policy and procedures.
Works closely across IT teams to ensure effective communication and project escalation.
Completes other duties as assigned.
Performs other duties as assigned
Complies with all policies and standards