End Point Technician

Adtalem Global Education-posted 3 months ago
$18 - $32/Yr
Full-time • Entry Level
Chicago, IL
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.

  • Timely installation and repair of computer system hardware, operating systems, software and peripherals.
  • Timely installation and configuration of VOIP telephones.
  • Provide onsite and offsite end user support.
  • Setup and configure A/V equipment for meetings.
  • Manages assigned service requests.
  • Maintain inventory accuracy of computer hardware.
  • Tests new software and hardware for compatibility.
  • Escalates high impact or VIP technology issues.
  • Maintains and builds positive customer relationships.
  • Provide training on PC use, connecting to corporate network, and peripheral usage.
  • Participates as a technical resource needed in both large and small projects.
  • Develops, documents, and implements technology policy and procedures.
  • Works closely across IT teams to ensure effective communication and project escalation.
  • Completes other duties as assigned.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Bachelor's Degree BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
  • 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
  • Experience using SCCM (MDT/OSD) for imaging PCs.
  • Experience of supporting offsite end users via remote support tool (LogMeIn Rescue and Configuration Manager).
  • Experience troubleshooting Macintosh OSX.
  • Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS).
  • Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
  • Knowledge of hardware component repair (desktop, notebook, printer).
  • Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
  • Knowledge of Microsoft Exchange mailbox management.
  • Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
  • Strong analytical skills with demonstrated problem solving ability.
  • Self-starter with the ability to independently resolve problems.
  • Ability to perform effectively in a fast paced environment with short timelines.
  • Ability to maintain high quality of work while supporting multiple critical projects.
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • 15 Days of Paid Vacation Days each Calendar Year
  • 12 Paid Holidays + 2 floating holidays
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service