End Point Specialist

TEKsystems-posted 5 days ago

$30 - $40/Yr

Full-time • Mid Level

Onsite • Santa Ana, CA

5,001-10,000 employees

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This person will be the sole IT Support person, supporting about 350 users. Work hours – 7 am to 3:30 pm with 30 minutes unpaid lunch On-call requirements – we need them to be available to help in case of Severe and Major incidents Role Overview The Onsite IT Endpoint Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site. The role is going to act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization and time-management, continuous improvement mindset, and the ability to work independently in a fast-paced 24/7 hours manufacturing setting. Need to have strong customer service and communication skills and willing to be aggressive and push forward with less direction. Network understanding is a plus.

Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.
Troubleshoot and resolve hardware issues on Windows 10/11 machines
Perform device refreshes including imaging, deployment, and migration
Use MCM for imaging and client management
Maintain and support Active Directory environments
Provide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones). Use JAMF
OT and IT servers and jump boxes support
Order and coordinate installation of TVs and PCs for dashboards
Lead IT part of badge reader, camera system, and security systems at the site
Initiate CAPEX approval process and submit PO to vendors
Major and severe incident management – respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.
Escalations - Respond quickly and all escalations and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.
Involvement and communication - Actively participate in site project meetings, shift handover meetings, accountability meetings
Service Desk incident management – on-time entry of tickets to Service Now and closure of tickets in line with targets
Automation projects - Get actively involved in site data and mechanical automation projects
Kaizen projects - Participate in site`s major Kaizen events
Run predictive and preventive maintenance to the laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site
Regular patching and Corporate IT Maintenance activities - Plan for and coordinate in advance with the site
Image PCs for dashboards and install Tulip software
Order and mount iPads for Tulip use
Serve as main contact with Tulip support for connectivity issues
Support and troubleshoot Tulip-related iPad issues
Update Tulip dashboards when data changes (e.g., run rates)
Write new Tulip apps using low-code/no-code tools (training required)

Windows 10/11: Deep familiarity is essential.
Microsoft Endpoint Configuration Manager (SCCM) and Intune: For imaging, deployment, and compliance.
Mobile Device Management (MDM): Managing iPads, smartphones, and tablets.
Microsoft Azure and Amazon Web Services (AWS): Especially for hybrid or cloud-first environments.
VMware and Hyper-V: For managing virtual desktops and servers.
TCP/IP, DNS, DHCP, and general network troubleshooting: Critical for endpoint connectivity.
Endpoint security tools: Antivirus, firewalls, and encryption solutions.
Data backup and recovery platforms: For endpoint resilience.
PowerShell and Python: For automating tasks and configurations.
Application packaging and deployment tools: For software rollouts and updates.
Microsoft 365 (O365): Including Teams, Outlook, and SharePoint.
ITIL-based platforms: Understanding service delivery, incident, and change management processes.
Strong troubleshooting and technical problem-solving skills
Experienced in internal customer and stakeholder management
A high sense of urgency and responsiveness to respond to severe and major incidents and escalation in a timely manner
Strong communication, prioritization and time-management skills
A continuous improvement mindset
Ability to work independently in a fast-paced 24/7 hours manufacturing setting
Strong organizational skills and ability to close support tickets independently
Experience in manufacturing or plant floor environments
Good understanding of automation systems
Ability to work with minimal supervision and proactively solve problems
Excellent communication and customer service skills
Internal Customer Management – openness to listen, understand, troubleshoot, and resolve issues at the site
Adhere to and enforce use of Corporate Standards and Policies

macOS and Linux: Useful for mixed environments.
Network understanding is a plus.

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

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